Gartner lists top 10 technologies to be used by governments by 2020

A technology consulting expert, Gartner pointed to the top 10 technologies that leaders in the public sector believe have the potential to optimize or even transform the utility model.

According to the company, the trends listed are intended to help CIOS or those in charge of the technology department of public companies organize their strategic planning for the next 12 or 18 months.

Gartner points out that the solutions presented do not represent the divisions where governments are focusing investments: they indicate tools that, if used with the right resources within the public sector, can deliver significant benefits for both service operation and quality. of the service provided to the citizen.

All that said, let's go to the list:

1) Adaptive Security
An adaptive security-driven approach treats risk, trust and security as an ongoing and adaptive process that anticipates and mitigates ever-evolving cyber threats. He recognizes that there is no perfect protection and security needs to be adaptable everywhere all the time.

2) Citizen's digital identity
Digital identity is the ability to prove an individual's identity through any digital government channel that is available to citizens. Inclusion and access to government services is crucial, but this process has not even started in several countries. Government CIOs must provide digital identities that respect security imperatives and citizens' expectations.

3) Citizen engagement through multichannel
Governments need to serve citizens using the public's preferred format and channels, whether in person, over the phone, augmented reality chatbots, etc. Thus, the likelihood that the interaction is positive increases significantly.
4) Agile approach from the beginning
Applying digital solutions to the government is not an initiative that can be done only once and then set aside. CIOs must create an agile and responsive environment by taking an agile project approach.

This requires using a set of principles and practices to develop more agile systems and solutions that affect the current and destination states of business, technical architecture, and information.

5) Digital Product Management
In Gartner's CIO survey in 2019, more than two-thirds of government officials said they already own or plan to implement digital product management (DPM).

Often replacing a "waterfall" project management approach that has a poor track record of success, DPM involves the development, delivery, monitoring, refinement, and deactivation of "products" or offerings for business users. or citizens. This methodology makes organizations think differently and produces tangible results faster and more sustainably.

6) Everything as a Service (XaaS)
XaaS covers the full range of IT services delivered to the cloud by subscription. The Gartner CIO Survey found that 39% of government organizations plan to spend as much new or additional funding on cloud services.

The XaaS model offers an alternative to legacy infrastructure modernization, provides scalability and reduces the time to deliver digital government services.

7) Shared Services 2.0
Many government organizations have tried to increase IT efficiency by centralizing or sharing services, often with poor results.

Shared Services 2.0 shifts the focus from cost savings to delivering high value business capabilities such as corporate security, identity management, platforms or business analytics.

8) Digitally empowered workforce
A digitally enabled work environment is tied to employee satisfaction, retention and engagement - but the government currently lags behind other sectors in this area.

A workforce of self-managing teams needs training, technology, and autonomy to work on digital transformation initiatives.

9) Analytics for all times
Gartner refers to the widespread use of analytics tools at all stages of business and service delivery as analytics anywhere.

Applying these solutions changes the attitude of government agencies, transforming data workers into people who can make better decisions in real time.

10) Increased Intelligence
Gartner recommends that government CIOs reformulate artificial intelligence as "augmented intelligence," a man-centered partnership model and artificial intelligence working together to improve cognitive performance.

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